Frequently Asked Questions

What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout.

Where do you ship?
We currently ship to selected destinations within Europe. Available shipping options and costs will be displayed at checkout.

How long does delivery take?
Delivery times depend on your location. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information.

Can I return my order?
Yes. Returns are accepted in accordance with our Returns & Refunds Policy. Items must meet the return conditions stated in the policy.

Can I exchange my glasses for another model?
If you would like a different model, please contact us at by21vision@gmail.com and we will assist you with the available options.

What comes with my Twenty-One Vision glasses?
Each pair is delivered with the packaging and accessories specified on the product page.

How should I take care of my glasses?
Store your glasses in their case when not in use and clean the lenses with a suitable microfiber cloth. Avoid using abrasive materials or harsh cleaning products.

How can I contact Twenty-One Vision?
For any questions regarding products, orders, shipping or returns, contact us at by21vision@gmail.com.