Shipping Policy
At Twenty-One Vision, we aim to process and ship your order as quickly as possible.
Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Destinations
We currently ship to selected destinations within Europe.
Available shipping methods, delivery costs and applicable options will be displayed at checkout based on your delivery address.
Delivery Times
Estimated delivery times depend on the destination and selected shipping method.
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays, public holidays or periods of high demand.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Tracking Your Order
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at by21vision@gmail.com.
We cannot guarantee that an address can be changed once an order has been dispatched.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us at by21vision@gmail.com with your order number and photos of the issue.
We will review the situation and assist you in accordance with our Returns & Refunds Policy and applicable consumer law.
Contact
For questions regarding shipping or your order, contact us at:
TWENTY-ONE VISION
Define Your Vision.